The economic meltdown and 9/11 in many respects were watershed events; they triggered unexpected effects that
collectively have played a fundamental role in reshaping an emergent global landscape. It is one characterised by
unprecedented technological innovation, socio-political upheaval, contextual uncertainty and as often termed to be “Black
Swan” events that are extremely disruptive and have a significant impact on communities and institutions. The convergent
emergent systemic effects and the uncertainty and unpredictability it engendered have exposed fundamental difficulties
associated with traditional management practices based on ordered systems.
The research study methodology underpinning this paper is that of a multidisciplinary literature review directed at exploring
management perspectives that are deemed to be more effective for dealing with a context of innovative and discontinuous
A key finding emerging from the research is the need to make use of the appropriate methodology for managing coexisting
ordered and complex systems. Further found is the need for a culture of resiliency to deal with the transition from chaos to
complex and ordered states.