Knowledge management measurement in South African organisations

Show simple item record Tobin, Peter K.J. Volavsek, Peter 2008-01-17T09:34:04Z 2008-01-17T09:34:04Z 2006
dc.description.abstract This article explores the status of knowledge management (KM) measurement in South African organisations. KM has been advocated by some observers as the only way of maintaining a competitive advantage in today's global economy, but if KM is not to fade away as yet another `management fad', it needs practical implementation models and measures to determine if it adds value. Considerable international research into KM models and measures exists, and several projects are afoot to derive KM standards, but there has been very little research in South Africa in this regard. This article investigates whether organisations in South Africa are using KM measurement models and measures, and if so, which ones. In particular, the authors wanted to establish if the measures used conform to one of the published approaches, namely that of the British Standards Institute (BSI). A descriptive quantitative research methodology was employed, using a semi-structured questionnaire e-mailed to a target population derived from non-probability purposive sampling. In the sample of eighteen organisations 94 per cent were found to be using KM measurement models, albeit from a much wider range than has been recorded elsewhere. In terms of measures, 89 per cent of the sample were found to be using measures, and all of these were using at least some of those recommended by the BSI. en
dc.format.extent 197085 bytes
dc.format.mimetype application/pdf
dc.identifier.citation Tobin, Peter KJ & Volavsek, P 2006, 'Knowledge management measurement in South African organisations', Mousaion, vol. 24, no. 1, pp. 96-118. [] or [] en
dc.language.iso en en
dc.publisher Unisa Press en
dc.rights Unisa Press en
dc.subject Knowledge management en
dc.subject South African organisations en
dc.subject Knowledge management measurement models en
dc.subject British Standards Institute (BSI) en
dc.subject Knowledge management standards en
dc.subject.lcsh Knowledge management -- Measurement
dc.subject.lcsh Knowledge management -- South Africa
dc.title Knowledge management measurement in South African organisations en
dc.type Article en

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