Knowledge management measurement in South African organisations

dc.contributor.authorTobin, Peter K.J.
dc.contributor.authorVolavsek, Peter
dc.contributor.emailtobinp@gibs.co.zaen
dc.date.accessioned2008-01-17T09:34:04Z
dc.date.available2008-01-17T09:34:04Z
dc.date.issued2006
dc.description.abstractThis article explores the status of knowledge management (KM) measurement in South African organisations. KM has been advocated by some observers as the only way of maintaining a competitive advantage in today's global economy, but if KM is not to fade away as yet another `management fad', it needs practical implementation models and measures to determine if it adds value. Considerable international research into KM models and measures exists, and several projects are afoot to derive KM standards, but there has been very little research in South Africa in this regard. This article investigates whether organisations in South Africa are using KM measurement models and measures, and if so, which ones. In particular, the authors wanted to establish if the measures used conform to one of the published approaches, namely that of the British Standards Institute (BSI). A descriptive quantitative research methodology was employed, using a semi-structured questionnaire e-mailed to a target population derived from non-probability purposive sampling. In the sample of eighteen organisations 94 per cent were found to be using KM measurement models, albeit from a much wider range than has been recorded elsewhere. In terms of measures, 89 per cent of the sample were found to be using measures, and all of these were using at least some of those recommended by the BSI.en
dc.format.extent197085 bytes
dc.format.mimetypeapplication/pdf
dc.identifier.citationTobin, Peter KJ & Volavsek, P 2006, 'Knowledge management measurement in South African organisations', Mousaion, vol. 24, no. 1, pp. 96-118. [http://www.journals.co.za/ej/ejour_mousaion.html] or [http://www.unisa.ac.za/default.asp?Cmd=ViewContent&ContentID=20129]en
dc.identifier.urihttp://hdl.handle.net/2263/4218
dc.language.isoenen
dc.publisherUnisa Pressen
dc.rightsUnisa Pressen
dc.subjectKnowledge managementen
dc.subjectSouth African organisationsen
dc.subjectKnowledge management measurement modelsen
dc.subjectBritish Standards Institute (BSI)en
dc.subjectKnowledge management standardsen
dc.subject.lcshKnowledge management -- Measurement
dc.subject.lcshKnowledge management -- South Africa
dc.titleKnowledge management measurement in South African organisationsen
dc.typeArticleen

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