Mobile information and communication technology (ICT) has the capability to strategically influence and completely transform SMEs. It provides heterogeneous benefits in information sharing, collaboration and corporate interactions. However, mobile resources do not improve competitive performance on their own. Instead, purposeful or tacit strategic actions are required to combine existing resources in innovative ways, to acquire additional valuable resources or to dispose of redundant resources. Companies have to accomplish this quickly and repeatedly if they are to remain competitive. This research project employs the strategic management theory of dynamic capabilities (DCs) in a qualitative case study to analyse the transformational capacity of mobile ICT in each SME from a strategic perspective. Candidates from ten SMEs were interviewed. The data was analysed to identify: a) the DCs that are essential for mobile transformation in SMEs, and b) the practices that develop and maintain the effectiveness of these capabilities. Eight distinct mobile DCs are identified, each contributing to firm performance, profitability or strategic advantage over competitors. The results were consistent with previous research in DCs by confirming a maximised effectiveness of capabilities when they are tautly coupled with business strategy. The dissertation concludes with valuable guidelines and a conceptual framework for SMEs to strategically utilise mobile ICT and achieve mobile transformation.
Dissertation (MCom)--University of Pretoria, 2014.
Mungar, Sahil; Seminar: The e-Learning environment: future trends and impact on library services( 2011 : Pretoria, South Africa)(2011-08-04)
Paper presented at the 2 day Seminar, 8-9 June 2011 "The e-Learning environment: future trends and impact on library services", Sanlam Auditorium, Conference Centre, Hatfield Campus, Pretoria, South Africa.
Mkhumbuza, Kongkong Siwalakahle(University of Pretoria, 2013-04-29)
In developed countries, the business environment is highly saturated, with large numbers of banks, and mobile network operators. As a result, customers have a range of options in choosing preferential services providers. ...