Managing service-based institutions in a context of unpredictable, complex change

Show simple item record Weeks, R.V. (Richard Vernon) 2014-08-05T09:04:35Z 2014-08-05T09:04:35Z 2014
dc.description.abstract Services constitute over 50% of the Gross Domestic Product of most nations of the world and appear to be characterised by unprecedented complexity, unpredictability and rapid change. The traditional management paradigm of scientific management, that has in many respects assumed a life of its own and became inherent in succeeding generations of management theory evolution, thinking and practice, would appear to no longer be effective for dealing with an unpredictable and continually changing global services economy. This paper is directed at exploring the services economy from an institutional management perspective, based on a multidisciplinary review of the contemporary literature. The purpose of this paper is to determine how management theory and practice has evolved in order to remain appropriate in a very competitive, unpredictable and constantly changing global services economy. It is suggested that insights gained from the literature may serve to inform contemporary services management theory and practice. An important finding emanating from the literature is that the management approach adopted needs to be appropriate for the context in which service systems are deployed. A scientific management approach appears to be better suited for ordered contexts, while a complex adaptive systems methodology for complex services encountered is deemed to be more appropriate. en_US
dc.description.librarian am2014 en_US
dc.description.uri en_US
dc.identifier.citation Weeks, RV 2014, 'Managing service-based institutions in a context of unpredictable, complex change', Journal of Contemporary Management, vol. 11, pp. 82-100. en_US
dc.identifier.isbn 1815-7440
dc.language.iso en en_US
dc.publisher Journal of Contemporary Management en_US
dc.rights Journal of Contemporary Management en_US
dc.subject Complex adaptive systems en_US
dc.subject Services economy en_US
dc.subject Scientific management en_US
dc.subject Services dominant logic en_US
dc.subject Servitization en_US
dc.subject T-shaped skills en_US
dc.title Managing service-based institutions in a context of unpredictable, complex change en_US
dc.type Article en_US

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