dc.contributor.author |
Clavier, Pamela Rose
|
|
dc.contributor.author |
Lotriet, H.H. (Hugo H.)
|
|
dc.contributor.author |
Van Loggerenberg, J.J. (Johannes Josephus)
|
|
dc.date.accessioned |
2014-06-04T07:06:08Z |
|
dc.date.available |
2014-06-04T07:06:08Z |
|
dc.date.issued |
2014 |
|
dc.description.abstract |
High expectations are set for Business Intelligence (BI), yet it fails to consistently deliver accordingly: there
are numerous reports of BI challenges and failures. Existing approaches to address BI challenges are
largely found to be ineffective, highlighting the need for a new approach.
This paper examines how BI is perceived or understood and establishes that, firstly, BI is inherently
grounded in Goods-Dominant (G-D) logic and secondly, that this can be linked to the challenges that are
experienced within BI. A recommendation is made for a shift to Service-Dominant (S-D) logic as a new
avenue of exploration to assist in overcoming BI’s prevailing challenges. Identifying the inherent G-D logic in
BI provides the first step necessary in making this shift.
Research findings are based on an interpretive case study of a South African Banking institution as well
as a literature review. |
en_US |
dc.description.librarian |
am2014 |
en_US |
dc.description.uri |
http://www.sajems.org/ |
en_US |
dc.identifier.citation |
Clavier, P, Lotriet, H & Van Loggerenberg, J 2014, 'A first step towards service-dominant logic as a new approach to overcome challenges in business intelligence', South African Journal of Economic and Management Sciences, vol. 17, no. 2, pp. 220-231. |
en_US |
dc.identifier.issn |
1015-8812 (print) |
|
dc.identifier.issn |
2222-3436 (online) |
|
dc.identifier.uri |
http://hdl.handle.net/2263/39965 |
|
dc.language.iso |
en |
en_US |
dc.publisher |
Department of Economics, University of Pretoria |
en_US |
dc.rights |
© 2014. The Authors.
Published under a Creative
Commons Attribution Licence |
en_US |
dc.subject |
Business intelligence challenges |
en_US |
dc.subject |
Business Intelligence (BI) |
en_US |
dc.subject |
Goods-Dominant (G-D) logic |
en_US |
dc.subject |
Service-Dominant (S-D) logic |
en_US |
dc.title |
A first step towards service-dominant logic as a new approach to overcome challenges in business intelligence |
en_US |
dc.type |
Article |
en_US |