An application of the extended technology acceptance model in understanding technology-enabled financial service adoption in South Africa

Show simple item record

dc.contributor.author Wentzel, John Peter
dc.contributor.author Diatha, Krishna Sundar
dc.contributor.author Yadavalli, Venkata S. Sarma
dc.date.accessioned 2014-05-12T10:56:14Z
dc.date.available 2014-06-30T00:20:08Z
dc.date.issued 2013-12
dc.description.abstract The last 10 years have seen a significant increase in the provision of consumer services through technology. Computers, mobile phones, the Internet and self-service kiosks are examples of technology platforms that have enabled services to be offered to consumers in new ways. In South Africa, technology-enabled financial services have the potential to expand financial inclusion, especially at the bottom of the pyramid. There is a need to understand how consumers adopt technology-enabled services. Using grounded theory, an enhancement to the Technology Acceptance Model is proposed and developed to explain adoption of technologyenabled financial services. Confirmatory factor analysis is used to validate the model against data obtained from a survey. The proposed model fits the data well. Implications of the model are discussed. en_US
dc.description.librarian hb2014 en_US
dc.description.uri http://www.tandfonline.com/loi/cdsa20 en_US
dc.identifier.citation John P Wentzel, Krishna Sundar Diatha & VSS Yadavalli (2013) An application of the extended Technology Acceptance Model in understanding technology-enabled financial service adoption in South Africa, Development Southern Africa, 30:4-5, 659-673, DOI:10.1080/0376835X.2013.830963 en_US
dc.identifier.issn 1012-277X (print)
dc.identifier.issn 2224-7890 (online)
dc.identifier.other 10.1080/0376835X.2013.830963
dc.identifier.uri http://hdl.handle.net/2263/39769
dc.language.iso en en_US
dc.publisher Routledge en_US
dc.rights © 2013 Development Bank of Southern Africa. This is an electronic version of an article published in Development Southern Africa, vol. 30, no. 4-5, pp. 659-673, 2013. doi : 10.1080/0376835X.2013.830963. Development Southern Africa is available online at : http://www.tandfonline.com/loi/cdsa20 en_US
dc.subject Technology acceptance model en_US
dc.subject Technology-enabled service adoption en_US
dc.subject Grounded theory en_US
dc.title An application of the extended technology acceptance model in understanding technology-enabled financial service adoption in South Africa en_US
dc.type Postprint Article en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record