An application of the extended technology acceptance model in understanding technology-enabled financial service adoption in South Africa

dc.contributor.authorWentzel, John Peter
dc.contributor.authorDiatha, Krishna Sundar
dc.contributor.authorYadavalli, Venkata S. Sarma
dc.date.accessioned2014-05-12T10:56:14Z
dc.date.available2014-06-30T00:20:08Z
dc.date.issued2013-12
dc.description.abstractThe last 10 years have seen a significant increase in the provision of consumer services through technology. Computers, mobile phones, the Internet and self-service kiosks are examples of technology platforms that have enabled services to be offered to consumers in new ways. In South Africa, technology-enabled financial services have the potential to expand financial inclusion, especially at the bottom of the pyramid. There is a need to understand how consumers adopt technology-enabled services. Using grounded theory, an enhancement to the Technology Acceptance Model is proposed and developed to explain adoption of technologyenabled financial services. Confirmatory factor analysis is used to validate the model against data obtained from a survey. The proposed model fits the data well. Implications of the model are discussed.en_US
dc.description.librarianhb2014en_US
dc.description.urihttp://www.tandfonline.com/loi/cdsa20en_US
dc.identifier.citationJohn P Wentzel, Krishna Sundar Diatha & VSS Yadavalli (2013) An application of the extended Technology Acceptance Model in understanding technology-enabled financial service adoption in South Africa, Development Southern Africa, 30:4-5, 659-673, DOI:10.1080/0376835X.2013.830963en_US
dc.identifier.issn1012-277X (print)
dc.identifier.issn2224-7890 (online)
dc.identifier.other10.1080/0376835X.2013.830963
dc.identifier.urihttp://hdl.handle.net/2263/39769
dc.language.isoenen_US
dc.publisherRoutledgeen_US
dc.rights© 2013 Development Bank of Southern Africa. This is an electronic version of an article published in Development Southern Africa, vol. 30, no. 4-5, pp. 659-673, 2013. doi : 10.1080/0376835X.2013.830963. Development Southern Africa is available online at : http://www.tandfonline.com/loi/cdsa20en_US
dc.subjectTechnology acceptance modelen_US
dc.subjectTechnology-enabled service adoptionen_US
dc.subjectGrounded theoryen_US
dc.titleAn application of the extended technology acceptance model in understanding technology-enabled financial service adoption in South Africaen_US
dc.typePostprint Articleen_US

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