The South African higher education sector is in the process of building a quality culture and establishing structures for quality assurance (QA). The HE libraries, through the Committee for Higher Education Librarians in South Africa (CHELSA) grabbed the opportunity to develop an agreed set of criteria, standards and models for quality assurance and the critical success factors for self assessment in university libraries. The extent to which member libraries participate and contribute to this initiative will determine its success. The paper describes how one library experienced this interaction and the contribution it made to our quality journey.
Presented at the 73rd IFLA Conference, Durban, 21 August 2007