Work experience of Metrorail train drivers : an Employee Assistance Programme study

Abstract

The research study investigates the trauma experienced by Metrorail train drivers. An Employee Assistance Programme (EAP) is a worksite-based programme that assists in dealing with employee’s problems that impact on their job performance and overall production. Trauma awareness and management through therapy are necessary components and contribute to the effective operation of EAP. The study was conducted within the framework of a survey. Face-to-face scheduled interviews were designed and conducted on employees, i.e. Metrorail train drivers, after their respective supervisors had given permission. From the feedback on these interviews, it was apparent that train drivers need the help of EAP services, maybe through psychological counselling and motivation. Witnessing suicides by people on rail tracks apparently is a common occurrence to Metrorail train drivers. These accidents leave them emotionally scarred and haunted for almost their entire lives. EAP services will embrace other elements influencing the performance and occupational well-being of these train drivers. These elements include performance incentives, fringe benefits, security, and conducive train settings.