Browsing Research Articles (Consumer Science) by Subject "Anger"

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Consumers' anger and coping strategies following appraisals of appliance failure

Donoghue, Sune; De Klerk, Helena Maria (Wiley-Blackwell, 2013-03)

With the disconfirmation paradigm, Day and Landon's taxonomy of complaint behaviour, and the cognitive appraisal theory developed by Lazarus and colleagues as theoretical approach, this study explored and described consumers' ...
Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour

Donoghue, Sune; Strydom, Nina; Andrews, Lynda; Pentecost, Robin; De Klerk, Helena Maria (Wiley, 2016-05)

The purpose of this research is to extend an understanding of how Black and White South African consumers’ causal attributions for major household appliance performance failures impact on their anger and subsequent ...

Now showing items 1-2 of 2

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