Development of a framework for a successful outsourcing process: what are the criteria for successful outsourcing ?

Abstract

This paper sets out as managers’ guideline into making the right outsourcing decisions. The research explores those activities critical to the success of an outsourcing project. This is achieved through a comprehensive literature study around the four phases of outsourcing; the decision making phase, selection and negotiation phase, the transition phase and the management phase. The project further investigates how well these activities are implemented in South African industries.