Browsing Economic and Management Sciences by Subject "Customer services -- South Africa"

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Internal service quality enhancement for external appeal : a South African perspective

Fletcher, M. (Faculty of Economic and Management Sciences, University of Pretoria, 1999-03)

The main problems in service quality programmes seem to stem from methods and strategies used rather than actual service quality improvement itself. The present study is based on a questionnaire survey of organisations ...
Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa

Crous, M. (South African Association for Public Administration and Management, 2004-11)

It is the implementation of laws and the actual provision of services and products that constitutes governance. The programmes of government should thus contribute towards an enhanced quality of life for all. This implies ...

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