It is the implementation of laws and the actual provision of services and products
that constitutes governance. The programmes of government should thus contribute
towards an enhanced quality of life for all. This implies that the outcomes
of public administration are aimed at service delivery and the improvement of the
general welfare of the people.
The Batho Pele White Paper states that the South African Public Service will be
judged by one criterion: its effectiveness in delivering services that meet the basic
needs of all South African citizens, and the aim of this study was to evaluate the
implementation of the principles of the Batho Pele White Paper, as a definitive government regulation on service delivery, by the South African public service; specifically by Statistics SA.