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| dc.contributor.author | Hammes, Monica M.P.
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| dc.contributor.other | Northumbria International Conference on Performance Measurement in Libraries and Information Services (8th : 2009 : Firenze) | |
| dc.date.accessioned | 2009-09-28T08:42:08Z | |
| dc.date.available | 2009-09-28T08:42:08Z | |
| dc.date.created | 2009-08-20 | |
| dc.date.issued | 2009-09-28T08:42:08Z | |
| dc.description | Paper presented at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services (PM8), an IFLA satellite preconference sponsored by the Statistics and Evaluation Section. Libraries Plus: Adding Value in the Cultural Community, 17-20 August 2009 | en_US |
| dc.description | Conference Proceedings text added to record on 18 April 2012. | en_US |
| dc.description.abstract | Over a period of seventeen years the Balanced Scorecard has evolved from a performance measurement instrument to a key strategic management tool firmly entrenched in the business world and also used by many non-profit organizations. The article first sketches the key points in this history and how it has been used by the library sector. A case study is then described of a recent BSC implementation for the University of Pretoria Library Service’s Open Scholarship Programme. The conclusion is that the balanced scorecard and in particular its associated strategy map is a useful tool for translating, communicating and implementing strategy. | en_US |
| dc.description.uri | http://www.ifla2009satelliteflorence.it/meeting1/meeting1.html | en_US |
| dc.identifier.citation | Hammes, MMP 2010, ‘Third generation Balanced Scorecards for libraries: from measuring instrument to core strategic management tool', in Graham, M& Thornton, S, Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Florence, Italy,17-20 August 2009, Northumbria University Press,Newcastle upon Tyne, pp. 43-53. | en_US |
| dc.identifier.uri | http://hdl.handle.net/2263/11377 | |
| dc.language.iso | en | en_US |
| dc.rights | Author | en_US |
| dc.subject | Balanced scorecard | en |
| dc.subject | Strategy map | en |
| dc.subject | Open Scholarship Programme | en |
| dc.subject | Performance measurement instrument | en |
| dc.subject | Strategic management tool | en |
| dc.subject | University of Pretoria Library Service’s Open Scholarship Programme | en |
| dc.subject.lcsh | Strategic planning -- Congresses | en |
| dc.subject.lcsh | Library administration -- Congresses | en |
| dc.subject.lcsh | Libraries -- Evaluation -- Congresses | en |
| dc.subject.lcsh | Information services -- Evaluation -- Congresses | en |
| dc.subject.lcsh | Merensky Library (University of Pretoria) -- Congresses | en |
| dc.title | Third generation balanced scorecards for libraries | en_US |
| dc.type | Presentation | en_US |
| dc.type | Article | en_US |
