Third generation balanced scorecards for libraries

Hammes, Monica M.P.

Third generation balanced scorecards for libraries

dc.contributor.author	Hammes, Monica M.P.
dc.contributor.email	monica.hammes@up.ac.za	en_US
dc.contributor.other	Northumbria International Conference on Performance Measurement in Libraries and Information Services (8th : 2009 : Firenze)
dc.date.accessioned	2009-09-28T08:42:08Z
dc.date.available	2009-09-28T08:42:08Z
dc.date.created	2009-08-20
dc.date.issued	2009-09-28T08:42:08Z
dc.description	Paper presented at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services (PM8), an IFLA satellite preconference sponsored by the Statistics and Evaluation Section. Libraries Plus: Adding Value in the Cultural Community, 17-20 August 2009	en_US
dc.description	Conference Proceedings text added to record on 18 April 2012.	en_US
dc.description.abstract	Over a period of seventeen years the Balanced Scorecard has evolved from a performance measurement instrument to a key strategic management tool firmly entrenched in the business world and also used by many non-profit organizations. The article first sketches the key points in this history and how it has been used by the library sector. A case study is then described of a recent BSC implementation for the University of Pretoria Library Service’s Open Scholarship Programme. The conclusion is that the balanced scorecard and in particular its associated strategy map is a useful tool for translating, communicating and implementing strategy.	en_US
dc.description.uri	http://www.ifla2009satelliteflorence.it/meeting1/meeting1.html	en_US
dc.identifier.citation	Hammes, MMP 2010, ‘Third generation Balanced Scorecards for libraries: from measuring instrument to core strategic management tool', in Graham, M& Thornton, S, Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Florence, Italy,17-20 August 2009, Northumbria University Press,Newcastle upon Tyne, pp. 43-53.	en_US
dc.identifier.uri	http://hdl.handle.net/2263/11377
dc.language.iso	en	en_US
dc.rights	Author	en_US
dc.subject	Balanced scorecard	en
dc.subject	Strategy map	en
dc.subject	Open Scholarship Programme	en
dc.subject	Performance measurement instrument	en
dc.subject	Strategic management tool	en
dc.subject	University of Pretoria Library Service’s Open Scholarship Programme	en
dc.subject.lcsh	Strategic planning -- Congresses	en
dc.subject.lcsh	Library administration -- Congresses	en
dc.subject.lcsh	Libraries -- Evaluation -- Congresses	en
dc.subject.lcsh	Information services -- Evaluation -- Congresses	en
dc.subject.lcsh	Merensky Library (University of Pretoria) -- Congresses	en
dc.title	Third generation balanced scorecards for libraries	en_US
dc.type	Presentation	en_US
dc.type	Article	en_US