Over a period of seventeen years the Balanced Scorecard has evolved from a performance measurement instrument to a key strategic management tool firmly entrenched in the business world and also used by many non-profit organizations. The article first sketches the key points in this history and how it has been used by the library sector. A case study is then described of a recent BSC implementation for the University of Pretoria Library Service’s Open Scholarship Programme. The conclusion is that the balanced scorecard and in particular its associated strategy map is a useful tool for translating, communicating and implementing strategy.
Paper presented at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services (PM8), an IFLA satellite preconference sponsored by the
Statistics and Evaluation Section. Libraries Plus: Adding Value in the Cultural Community, 17-20 August 2009
Conference Proceedings text added to record on 18 April 2012.