Ramotsedisi, M.M.; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering
(University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, 2011)
A basic proposition is that benchmarking is a tool or trigger for
continuous improvement and that the only reason to undertake
benchmarking is to improve upon existing performance in an
objective manner (McNair, 1992). ...