A basic proposition is that benchmarking is a tool or trigger for
continuous improvement and that the only reason to undertake
benchmarking is to improve upon existing performance in an
objective manner (McNair, 1992). Benchmarking allows a
company to identify opportunities for improvement and to
proactively direct efforts to become the best.
Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.