Browsing Mini-dissertations (Industrial and Systems Engineering) by Subject "Gap analysis"

Browsing Mini-dissertations (Industrial and Systems Engineering) by Subject "Gap analysis"

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  • Development of a quality management system for a civil engineering and project management consultancy 
    Van Niekerk, Zanne-Mari; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, 2011)
    A Quality Management System, based on the requirements of ISO 9001:2008 was developed for a Civil engineering and project management consultancy to ensure effective management over all internal processes.
  • Environmental performance assessment 
    Kotze, Melodie; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, 2011)
    Analysis of process elements and increase environmental performance with recommendations, and make framework to measure environmental performance
  • Investigation of customer service in the financial industry 
    Lumley, Tanya; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, )
    The aim of this project is to evaluate the demographics of the South African market as to what is required by those who use financial institutions services. This will then lead into an in-depth study of one specific market ...