A grounded theory research investigation into the importance of social relationships and networks within corporate Information Systems projects

Abstract

The purpose of this research is to consider the importance of social relationships and networks within the structures of Information Systems projects. A grounded theory research was conducted making use of project documentation to identify core categories which were supplemented with a survey directed at all levels of project team members. Interpretive patterns from grounded theory enabled inferences to be drawn on the role of social relationships and networks within IS projects. The social and political nature of IS projects requires that social relationships and networks are considered when project teams are created and monitored throughout the project lifecycle since project management philosophies and methodologies are not enough to achieve project success. Social relationships and networks were found to have three impact types on IS projects being a) influence, b) friendships and c) advice. Social relationships and networks were found to impact IS projects in areas of leadership, project culture, social relationships within project teams, the use of external social networks and the managing of external influences. The choice of limiting the research to a single large corporate organisation requires that further research is needed to corroborate the findings in order to make generalisations. The research findings provide practical considerations and highlights potential problems areas in the project lifecycle that need to be taken cognisance of irrespective of the chosen project management methodology. Copyright