Govender, TharunaMostert, F.J.Southern African Transport Conference (30th : 2011 : Pretoria, South Africa)Transportation Research Board of the National Academies (TRB)Minister of Transport, South Africa2011-09-262011-09-262011-07Govender, T & Mostert, FJ 2011, 'KZN department of transport monitoring and evaluation: progress and technical challenges', Paper presented to the 30th Annual Southern African Transport Conference, South Africa, 11-14 July. pp. 196-2019781920017514http://hdl.handle.net/2263/17325This paper was transferred from the original CD ROM created for this conference. The material was published using Adobe Acrobat 10.1.0 Technology. The original CD ROM was produced by Document Transformation Technologies Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: nigel@doctech URL: http://www.doctech.co.zaPaper presented at the 30th Annual Southern African Transport Conference 11-14 July 2011 "Africa on the Move", CSIR International Convention Centre, Pretoria, South Africa.One of the major challenges facing government departments is to improve in service delivery. This cannot be done unless the Department has a clear picture of their present effectiveness and what is required of it in terms of service delivery to the communities it serves. Introducing a monitoring and evaluation programme would encapsulate all these requirements but it obviously has many challenges, such as resistance to change, greater accountability, better planning and proper reporting. The paper sets out some of the challenges faced by the Department during this process as well as indicates some of the processes which had to be adopted in order to become more effective.6 pagesPDFenUniversity of PretoriaGovernmentService deliveryKwaZulu-Natal, South AfricaTransportationTransportation -- AfricaTransportation -- Southern AfricaPresentation