Swanepoel, De WetManchaiah, Vinaya2022-12-022022-12-022021-10Swanepoel, D.W. & Manchaiah, V. 2021, 'Online reviews provide insight into consumer satisfaction', The Hearing Journal, vol. 74, no. 10, pp. 12-13, doi : 10.1097/01.HJ.0000795644.28815.6c.0745-7472 (print)2333-6218 (online)10.1097/01.HJ.0000795644.28815.6chttps://repository.up.ac.za/handle/2263/88610Consumer satisfaction is one of the key concepts in health care and refers to how happy our consumers are with the health care services they receive. Reported satisfaction is also an indicator of healthcare quality, specifically as perceived by the end users. The growth and increasing popularity of online review platforms, including Google or Yelp, has meant that consumers can now easily share their experiences with wider audiences, allowing them to assess potential services and reported outcomes.en© 2021 Wolters Kluwer Health, Inc. All rights reserved. This is a non-final version of an article published in final form in Hearing Journal, vol. 74, no. 10, pp. 12-13, 2021, doi : 10.1097/01.HJ.0000795644.28815.6c.Consumer satisfactionHealth care servicesHealthcare qualityOnline review platformsPostprint Article