A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations

Erasmus, Alet C. (Aletta Catharina)Jacobs, B.M. (Bertha Margaretha)2013-09-072010-11-092013-09-072010-09-022010-11-092010-11-09Grabowski, A 2010, A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations, MConsumer Science dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/29360 >E10/753/gmhttp://hdl.handle.net/2263/29360Dissertation (MConsumer Science)--University of Pretoria, 2010.Please read the abstract in the dissertation.© 2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.Female customersRetail stores intshwaneCustomer serviceUCTDA delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipationsDissertationhttp://upetd.up.ac.za/thesis/available/etd-11092010-142848/