Adendorff, Kris (Kristian)Ngomane, Patricia N.University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering2012-01-272012-01-272011http://hdl.handle.net/2263/17902Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.A study is conducted on the various aspects of the Quality Management System (QMS) at Powertech Transformers to test the efficiency of the system. Case studies and samples are used to diagnose problems in QMS. Root cause analysis studies are conducted and trend analyses are conducted for the costs of Poor Quality. The results reveal possible problems in the system.77 pagesPDFenCopyright: University of PretoriaMini-dissertations (Industrial and Systems Engineering)Quality management systemQuality auditRoot cause analysisHuman performanceReality chartingText