Chiba, Jenita2025-07-102025-07-102025-072025-03*S2025http://hdl.handle.net/2263/103280DOI: https://doi.org/10.25403/UPresearchdata.29389643.v1Mini-dissertation (MSW (Play therapy) (Play-based interventions))--University of Pretoria, 2025.The referral process is crucial in the obligations of social workers regarding the protection of children. Nonetheless, the experiences of social workers in Pretoria, South Africa, concerning the referral of cases to designated child protection organisations (DCPOs) have not been extensively researched. The socio-economic circumstances in Gauteng, marked by inequalities, income disparities, and scarce resources, pose significant challenges for child protection services, further complicated by systemic inefficiencies and administrative hurdles. This study aimed to explore and describe the experiences of social workers in Pretoria in referring cases to designated child protection organisations. A qualitative research approach was selected to thoroughly explore the personal experiences and perspectives of the participants. The research utilised a phenomenological design to explore the core of social workers’ experiences, emphasising their feelings, thoughts, and methods in managing the referral process. Interviews were carried out using non-probability, purposive sampling, and six participants were recruited to collect rich and valuable data. Thematic analysis was used to find common patterns and themes, ensuring trustworthiness through credibility, transferability, dependability, and confirmability. The researcher made sure to uphold ethical principles, such as voluntary participation, informed consent, confidentiality, and the commitment to avoid harm. The key findings stemmed from the research question: “What are the experiences of social workers in Pretoria referring cases to designated child protection organisations?” Participants shared that they encountered various difficulties, such as inconsistencies in referral protocols, overwhelming caseloads, insufficient resources like transport and technology, and limited collaboration with other stakeholders. The weight of these challenges, combined with fragmented feedback systems, makes their roles even more complicated. In the face of challenges, social workers showed remarkable strength and creativity in tackling these problems, using innovative methods to safeguard the welfare of children. The findings indicate that addressing these problems calls for significant changes. The recommendations seek to improve resource allocation so that social workers have the tools and assistance to effectively perform their duties. Minimising delays and preserving reliability depend on consistent referral procedures and better agency communication. Development of better training courses that provide social workers with the required knowledge and abilities would help them to properly uphold legislative frameworks and community dynamics. A united and efficient child protection system depends on improved cooperation among government agencies, NGOs, and community partners. Ultimately, creating a nurturing atmosphere that emphasises the well-being of social workers is essential for reducing burnout and maintaining their effectiveness in their roles. This study contributes to the ongoing conversation about social work practice in South Africa, offering a detailed insight into the everyday challenges encountered by social workers in Gauteng and specifically, Pretoria. The findings of this study indicate that systemic challenges greatly hinder social workers from making effective referrals to the appropriate child protection organisations.en© 2024 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.UCTDDesignated child protection organisationDesignated child protection servicesReferringSocial WorkerMini Dissertationu19086289https://doi.org/10.25403/UPresearchdata.29389643.v1