Jacobs, P.J.Briel, MarjeanneUniversity of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering2015-05-132015-05-132014-11-242015-05-13http://hdl.handle.net/2263/45134Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2012.The Balanced Scorecard Methodology is recognised as an important tool to manage the performance of the operational strategy. The IDC wants to monitor the performance of their clients (grant recipient companies) to identify areas of struggling and to develop action plans and send out specialists to implement changes. Ultimately the IDC wants their client to perform and the solution will provide the IDC with more visibility of how the grants are being used to improve economic growth.PDFenCopyright: University of PretoriaMini-dissertations (Industrial and Systems Engineering)Strategy, Performance Management, Balanced Scorecard, Measures / Key Performance Indicators, IDCMini Dissertation