Massyn, L.2008-10-092008-10-0920082008-10-09http://hdl.handle.net/2263/7500Paper presented at the Eduvate 2008 Conference "Education Innovation Quest: A Century in the Service of Knowledge" 25 - 27 June 2008, University of Pretoria, Pretoria, South Africa.enDepartment for Education Innovation, University of PretoriaTeaching and learning managersEDUVATE ConferenceEducation -- CongressesEducational innovationsEffective teachingEducational changeEducation -- ManagementTotal quality management in educationEvent