Van Deventer, J.P.2025-02-142025-02-142025-042024-09*A2025http://hdl.handle.net/2263/100912Thesis (PhD (Information Systems))--University of Pretoria, 2024.The study examines how the knowledge state affects performance in Zambia's civil service and proposes a solution through obsolescence planning. The research develops a framework that informs a model, supported by a structured template for data collection and analysis. The study's key contribution to academia is its introduction of new methods for addressing knowledge acquisition. In IT, it offers innovative techniques and models for managing knowledge obsolescence. For practitioners, it provides a model to improve knowledge acquisition strategies, ultimately enhancing decision-making and service delivery in the civil service.en© 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.UCTDSustainable Development Goals (SDGs)FrameworkInformation and communication technology (ICT)Intellectual capitalKnowledge management systemsObsolescencePlanningThesisu14436338https://researchdata.up.ac.za/account/items/28414487/edit