Kriel, Hilda A.J.University of Pretoria. Dept. of Library Services2010-10-112010-10-112009-072010-10-11http://hdl.handle.net/2263/14992Paper presented to Library Leadership Institute, July 2009.11 slidesPdfenUniversity of PretoriaClient serviceAcademic libraries -- Customer services -- EvaluationPatron and clientClient service - not for the faint heartedPresentation