Howarth, GrahamGillespie, GarethTiernan, JohnCarstens, Pieter Albert, 1960-2015-11-112015-11-112015-06Howarth, G, Tiernan, J, Gillespie, G & Carstens, P 2015, 'A good complaints system', South African Medical Journal, vol. 105, no. 6, pp. 425-426.0256-9574 (print)2078-5135 (online)http://hdl.handle.net/2263/50396Healthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think – and many expect doctors to be infallible, and the healthcare system to be flawless – medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints.en© 2015 Health & Medical Publishing Group. This work is licensed under a Creative Commons Attribution-NonCommercial Works License (CC BY-NC 3.0).Healthcare professionals (HCPs)MistakesPatientsMedicineArticle