Fabris-Rotelli, Inger NicoletteKraamwinkel, Christine2013-07-162013-07-162012-11Fabris-Rotelli, IN & Kraamwinkel, C 2012, 'An investigation and historical overview of the G/M and M/G queueing processes', South African Statistical Journal, Special issue 1, pp. 18-25.0038-271Xhttp://hdl.handle.net/2263/21973We present a historical and theoretical overview of the more complicated and less used G/M and M/G queueing processes, which allow for non-specific arrival and service time distributions. Such a model provides a more general setting for model fitting of real data for which the Markov property may not hold.enSouth African Statistical AssociationG/M queueing processesM/G queueing processesQueuing theoryArticle