Mokonyama, MathethaLehasa, S.Southern African Transport Conference (29th : 2010 : Pretoria, South Africa)Transportation Research Board of the National Academies (TRB)2010-09-062010-09-062010-08Mokonyama, M, Lehasa, S & Venter, CJ 2010,'Unravelling public transport customer satisfaction and dissatisfaction dynamics in the high-end middle class market', Paper presented to the 29th Annual Southern African Transport Conference, South Africa, 16-19 August.9781920017477http://hdl.handle.net/2263/14790This paper was transferred from the original CD ROM created for this conference. The material was published using Adobe Acrobat 8.0 Technology. The original CD ROM was produced by Document Transformation Technologies Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: nigel@doctech URL: http://www.doctech.co.zaPaper presented at the 29th Annual Southern African Transport Conference 16 - 19 August 2010 "Walk Together", CSIR International Convention Centre, Pretoria, South Africa.12 pagesPdfenUniversity of PretoriaPublic transport usersMiddle classQualitative surveyTshwane businessCar ownersPersonal hygieneTransportationPresentation