Tobin, Peter K.J.Snyman, M.M.M. (Maria Magdalena Margaretha)2007-07-252007-07-252004-09Tobin, PKJ & Snyman, MMM 2004, 'World-class knowledge management: a proposed framework', South African Journal of Information Management, vol. 6, no. 3, pp. 1-14. [http://www.sajim.co.za/]1560-683Xhttp://hdl.handle.net/2263/3130The concept of world-class performance is explored as it applies to the field of knowledge management. The authors propose a framework of elements that can be used to measure world-class performance - each element is explored and applied to the field of knowledge management. The article concludes with brief recommendations on how the framework should be applied.163452 bytesapplication/pdfenDepartment of Knowledge and Information Management, University of JohannesburgBest practiceCapability maturityStandardsWorld-classKnowledge managementBenchmarking (Management)Total quality managementPostprint Article