Mostert, F.J.Hlabisa, B.C.Majola, S.C.Southern African Transport Conference (21st : 2002 : Pretoria, South Africa)2008-11-112008-11-112002-07Mostert, FJ, Hlabisa, BC & Majola, SC 2002, 'Improving service delivery:the good governance process', Paper presented to the 21st Annual South African Transport Conference, South Africa, 15 - 18 July.0620288558http://hdl.handle.net/2263/7848This paper was transferred from the original CD ROM created for this conference. The material on the CD ROM was published using Adobe Acrobat technology. The original CD ROM was produced by Document Transformation Technologies Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: doctech@doctech.co.za URL: http://www.doctech.co.zaPaper presented at the 21st Annual South African Transport Conference 15 - 18 July 2002 "Towards building capacity and accelerating delivery", CSIR International Convention Centre, Pretoria, South Africa.enUniversity of PretoriaBatho Pele white paperGood Governance ProgrammeKwaZulu-Natal Department of Transport (KZNDOT)Transformation of the public serviceTransportation -- South Africa -- CongressesTransportation -- Standards -- South Africa -- CongressesPublic administration -- Standards -- South Africa -- CongressesPublic officers -- Training of -- South AfricaCivil service -- Standards -- South Africa -- CongressesSouth Africa -- Politics and government -- CongressesPresentation