Weeks, R.V. (Richard Vernon)2008-06-102008-06-102007Weeks, R 2007, 'The science of service management and engineering: an analysis from within an African context', Journal of Contemporary Management, vol. 4, pp. 30-45. [http://www.journals.co.za/ej/ejour_jcman.html]1815-7440http://hdl.handle.net/2263/5863The Science of Service Management and Engineering (SSME), as an emergent discipline, has its roots embedded within the fertile grown of a global services economy. In this paper an attempt is made to gain clarity as to the "SSME" concept and the implications thereof within an African context, with specific reference to the role of academic institutions as innovative thought leaders.112768 bytesapplication/pdfenJournal of Contemporary ManagementServices managementScience of services management and engineeringSSMEGlobal services economyInformation and computer technologySSME in Southern AfricaICT skillsInformation TechnologyComputersEngineeringArticle