Van Heerden, Cornelius Hendrik, 1957-2013-09-072010-07-232013-09-072010-04-282010-07-232010-07-23Hern, LA 2010-07-23, The balanced scorecard approach as a web site evaluation tool : a qualitative analysis of 5-star lodges in South Africa, MCom Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/26566>E10/296/gmhttp://hdl.handle.net/2263/26566Dissertation (MCom)--University of Pretoria, 2010.Please read the abstract in the section 00front of this dissertation. Copyright© 2009, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.Web site evaluation toolTourism grading council of South AfricaSouth AfricaUCTDDissertationhttp://upetd.up.ac.za/thesis/available/etd-07232010-164256/