Janse van Rensburg, Antonie C.Oosthuizen, RudaUniversity of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering2012-01-312012-01-312011-10http://hdl.handle.net/2263/17990Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.Implementation of a pilot model for a BPM system in order to demonstrate how it can be used to monitor and improve business process performance.71 pagesPDFenCopyright: University of PretoriaMini-dissertations (Industrial and Systems Engineering)Business EngineeringProcess modellingProcess improvementBalanced scorecardPerformance managementText