Hlabangwane, Sindy2008-09-012008-09-012008-04-152008-09-01http://hdl.handle.net/2263/6809Originally created with MSPowerPoint and migrated to pdf using Adobe Distiller. Presentation consists of 12 slides.Presented to Information Specialists, Dept. of Library Services, University of Pretoria on 15 April 2008.131040 bytesapplication/pdfenUniversity of PretoriaCustomer care in librariesCustomer servicesCustomer safisfactionPublic services (Libraries)Presentation