2010-06-072010-06-072010-06-022010-06-07http://hdl.handle.net/2263/14222Presentation to the LIASA GN Branch meeting, held at the National Library, Pretoria, 2 June 2010.20 slidesPdfenUniversity of PretoriaCompetitive intelligence (CI)Strategic marketingIntelligence cycleCompetitive strategiesCustomer relationship management (CRM)Library information services (LIS)Business intelligenceStrategic planningPresentation