2009-07-082009-07-082001-08-062009-07-08http://hdl.handle.net/2263/10689Fifteen pages lecture delivered on 6th August 2001.The role and position of operations management in an organization depends on the value it contributes to the sustainability of the organization. Tactical operations management ensures that business strategy is appropriately translated into operational policies and objectives. This is done through the planning and control of resource capacity and operational events. One of the key contributing success factors is the appropriate design and optimization of business processes to do so.enUniversity of PretoriaBusiness process modellingOperations managementBusiness fractalsSystems thinkingStrategic planningOperations researchBusiness logisticsProduction planningManagement information systemsSystem designBusiness mathematicsText