Botha, W.Peters, Alex JochemUniversity of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering2012-01-312012-01-312011http://hdl.handle.net/2263/17975Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.The purpose of this report is to investigate and provide Safcor Panalpina with a continual improvement framework. Top management strives to promote quality through the organisation but lacks a source to provide them with effective information.53 pagesPDFenCopyright: University of PretoriaMini-dissertations (Industrial and Systems Engineering)Supply chain operations reference modelBalanced scorecardsPerformance pyramidsBusiness excellence modelsText