Chipp, Kerry2023-05-282023-05-2819-04-20232022*A2023http://hdl.handle.net/2263/90872Mini Dissertation (MPhil (International Business))--University of Pretoria, 2022.Read abstract in the documenten© 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.UCTDInstitutional-level effects on customer managementMini Dissertation22054945