Hammes, Monica M.P.Northumbria International Conference on Performance Measurement in Libraries and Information Services (8th : 2009 : Firenze)2009-09-282009-09-282009-08-202009-09-28Hammes, MMP 2010, ‘Third generation Balanced Scorecards for libraries: from measuring instrument to core strategic management tool', in Graham, M& Thornton, S, Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Florence, Italy,17-20 August 2009, Northumbria University Press,Newcastle upon Tyne, pp. 43-53.http://hdl.handle.net/2263/11377Paper presented at the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services (PM8), an IFLA satellite preconference sponsored by the Statistics and Evaluation Section. Libraries Plus: Adding Value in the Cultural Community, 17-20 August 2009Conference Proceedings text added to record on 18 April 2012.Over a period of seventeen years the Balanced Scorecard has evolved from a performance measurement instrument to a key strategic management tool firmly entrenched in the business world and also used by many non-profit organizations. The article first sketches the key points in this history and how it has been used by the library sector. A case study is then described of a recent BSC implementation for the University of Pretoria Library Service’s Open Scholarship Programme. The conclusion is that the balanced scorecard and in particular its associated strategy map is a useful tool for translating, communicating and implementing strategy.enAuthorBalanced scorecardStrategy mapOpen Scholarship ProgrammePerformance measurement instrumentStrategic management toolUniversity of Pretoria Library Service’s Open Scholarship ProgrammeStrategic planning -- CongressesLibrary administration -- CongressesLibraries -- Evaluation -- CongressesInformation services -- Evaluation -- CongressesMerensky Library (University of Pretoria) -- CongressesPresentation