Business model regulatory impact on efficiency and treating customers fairly

Abstract

The study focused on determining the impact of regulations on the business model of smaller insurance companies. The study was conducted through the use of a survey distributed to Under-writing management agencies (UMAs) within local insurance companies. Participants included upper-, mid-, and lower-management employees, as well as support staff to obtain a well- rounded viewpoint of the company. Participants were of both genders and of all age groups in order to provide equal chances of selection for study participation.