Towards a new way of measuring service delivery in Gauteng : calculating a fortunate index

dc.contributor.authorSchmitz, Peter
dc.contributor.authorEksteen, Sanet Patricia
dc.contributor.authorDe Bruin, Stefan
dc.date.accessioned2016-04-26T12:53:53Z
dc.date.available2016-04-26T12:53:53Z
dc.date.issued2015-08
dc.description.abstractWe live in a society where government organisations must provide some of the needs of communities. If the needs of a community are not met, they may feel unhappy and negative towards government organisations. Such feelings may motivate a society towards criminal tendencies. If government organisations can measure how fortunate a community is in terms of goods and services delivered to them they can manage and apply their financial resources to benefit the community. The purpose of this study is to develop a methodology for measuring how fortunate a community is in terms of what they perceive as important against what they receive from government. The perceptions of what respondents consider important were determined based on a list of predefined goods and services. The best methodology to calculate a fortunate index (FI) was identified and evaluated using various statistical methods. The FI for the Census 2001 data was then compared with that of the Census 2011 data to determine if government had improved on their service delivery. This research focuses on the methodology of developing a FI, and thus only a limited sample size was used to establish what people perceive as being fortunate. To our knowledge a similar methodology has not been developed for South Africa. The FI proposes a new innovative way to determine if government provides the needs of a community.en_ZA
dc.description.departmentCentre for Geoinformation Scienceen_ZA
dc.description.departmentGeography, Geoinformatics and Meteorologyen_ZA
dc.description.librarianam2016en_ZA
dc.description.urihttp://www.sajg.org.za/index.php/sajgen_ZA
dc.identifier.citationSchmitz, P, Eksteen, S & De Bruin, S 2015, 'Towards a new way of measuring service delivery in Gauteng : calculating a fortunate index', South African Journal of Geomatics, vol. 4, no. 4, pp. 317-325.en_ZA
dc.identifier.issn2225-8531
dc.identifier.other10.4314/sajg.v4i3.12
dc.identifier.urihttp://hdl.handle.net/2263/52186
dc.language.isoenen_ZA
dc.publisherCONSAS Conferenceen_ZA
dc.rightsCONSAS Conferenceen_ZA
dc.subjectFortunate indexen_ZA
dc.subjectCensusen_ZA
dc.subjectCommunityen_ZA
dc.subjectHappinessen_ZA
dc.titleTowards a new way of measuring service delivery in Gauteng : calculating a fortunate indexen_ZA
dc.typeArticleen_ZA

Files

Original bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Schmitz_Towards_2015.pdf
Size:
814.1 KB
Format:
Adobe Portable Document Format
Description:
Article

License bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
1.75 KB
Format:
Item-specific license agreed upon to submission
Description: