Exploring formal information technology evaluation practices in African firms

Abstract

Despite its universal appeal, little has been done in the way of empirical research to probe into the role of formal information technology (IT) investment evaluation practices and its influence on IT governance and performance in African firms. A preliminary survey of 74 firms from South Africa, Nigeria and Zimbabwe, reveal that while firms are generally aware of formal IT investment appraisal techniques and IT value realisation prescriptions, relatively less formality is actually applied to appraising, managing and realising IT benefits. This research unveils many issues in exploiting IT benefits, with a majority of firms acknowledging substantial targeted benefits losses. Addressing how IT investments can be managed more effectively using formal investment appraisal and benefits management practices, to predictably realise intended payoffs remains a top concern for African firms and the continent’s IT researchers.