Exploring the top management team’s attributes that influence organisational resilience when navigating disruptions in the logistics sector

Abstract

The logistics sector is inherently vulnerable to disruptions that can adversely affect the supply chain and the broader economy if not properly managed. These challenges, while potentially threatening an organisation’s viability, also present growth opportunities, depending on the effectiveness of response strategies. This dual nature of disruptions necessitates an investigation into the characteristics of the top management team (TMT) during such periods. The TMT serves as the highest decision-making body influencing the organisation’s growth trajectory under various business conditions. Their role is essential for guiding the organisation through challenges, as expected by the board of directors and shareholders. This study aimed to explore the roles and attributes of the TMT that inform the organisation’s resilience strategies, enabling it to capitalise on opportunities and enhance performance during and after disruptions. This study involved 17 participants in semi-structured interviews, including senior executives and decision-makers in the logistics sector. Thematic analysis highlighted the importance of collaboration and humble leadership within the top management team for fostering resilience. The research underscores how proactive change initiatives from leaders can transform organisations into learning entities, enhancing their resilience for optimal performance amid disruptions.