Understanding consumer adoption of cryptocurrencies

Abstract

Cryptocurrency, most notably Bitcoin, has continued to attract attention and consequently substantial investment from businesses, consumers, and the media. Understanding what drives consumer adoption of the technology, however, is not understood. This study uses the UTAUT2 technology adoption theory in order to fill this research gap. A conceptual model is built through a review of the technical aspects of cryptocurrency, an analysis of the technology as currency, and finally a review of technology adoption theory to date. UTAUT2 is found to be the most appropriate adoption theory directly dealing with consumer context. The model conceptualised is tested using multiple linear regression analyses on primary survey data. The findings indicate that facilitating conditions have the highest explanatory effect on actual usage ahead of behavioural intention to use cryptocurrency. Behavioural intention was predicted most strongly by hedonic motivation, followed by perceived trust, and social influence. Interestingly, effort expectancy and performance expectancy were found to be non-significant, contrary to much of the studies in related fields. The study also aimed to identify the primary use-case finding that investment was the primary consumer use. Due to characteristics of the sample collected, the studyÕs findings are limited to the South African context.