Outcomes of collaboration in cross-functional teams and the leader behaviours that impacts and maintains collaboration in cross-functional teams

Abstract

Regardless of numerous accomplishments and appreciable rewards of the collaboration in cross-functional teams, the impacts of cross-functional teams has deteriorated in the eyes of business, its ability to deliver having been questioned - businesses often fail to reap the promised benefits. While previous research has concentrated on collaboration in cross-functional teams of new product development, it neglected the outcomes of collaboration in crossfunctional teams and the leader behaviours that impacts and maintains the collaboration in cross-functional teams. This research aimed to understand the perspectives of leaders and subordinates on how leader behaviours could improve the impacts of collaboration in cross-functional teams. First by exploring the outcomes of collaboration in cross-functional teams, confirming importance to business, and then exploring current failures; secondly, by identifying the key leader behaviours that impacts collaboration in cross-functional teams. Preceding initiatives have been ineffective in reviving the value of collaboration in cross-functional teams, due to focal point being new product development collaboration of cross-functional teams and failed to focus on leader behaviours in cross-functional teams. This research, therefore, probed the necessities for collaboration entered into and maintained, looking particularly at leader behaviours which is effective in encouraging collaboration and involvement of stakeholders in cross-functional teams. From the research outcomes, the Leader behaviours Impact Model was designed to set out how collaboration can be established and maintained, optimising the impacts of the leader behaviours while also diminishing its many failures of collaboration in crossfunctional team.